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      Customer Interests - Identifying, Meeting & Exceeding Them in Fremont

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      May 10, 2019

      Friday  10:00 AM - 11:00 AM

      Online Event
      Fremont, California 94539

      • No Performers Listed
      Customer Interests - Identifying, Meeting & Exceeding Them

      The TrainHR Course is approved by HRCI and SHRM Recertification Provider.
      This webinar is designed to build the foundations of exceptional customer service for anyone that deals directly with customers.

      Whether you deal with customers face-to- face or over the phone this webinar will help you maintain high-levels of customer satisfaction while minimizing conflict.

      Why should you Attend:
      Struggling with Meeting Customer Needs
      Want to Understand what Customers Truly or Want or need in an Interaction with you

      Areas Covered in the Session:
      What customers really want & really detest in a service transaction (based on experience and latest research)
      Interest based approach to communication & service
      Reframe the service "forbidden" phrases
      The core skills of empathy, acknowledgement and playback
      The do's and don'ts of customer emails

      Who Will Benefit:
      Anyone who Deals with Customers
      Tony White is often referred to as the "people skill specialist," as he speaks and train on numerous disciplines ranging from communicatio and team leadership to change management and negotiation skills. "Energizing, practical, and relevant," describes his style of presentation. He has facilitated training workshops, delivered keynote addresses & facilitated high-level executive initiatives for a broad cross section of business, education, and government organizations for over twenty-five years.

      Event link:
      Contact Details:
      NetZealous LLC, DBA TrainHR
      Phone: +1-800-385-1627

      Cost: Payment required - Cost : $145 Registration Link :

      Categories: Conferences & Tradeshows

      Event details may change at any time, always check with the event organizer when planning to attend this event or purchase tickets.